✨ Frequently Asked Questions
🛁 The Ritual
Start with steam or a hot shower for 10-15 minutes. Apply our black soap, let it sit for 3-5 minutes, then rinse and exfoliate with the Kessa glove. Finish by nourishing your skin with our body oil. Each step is designed to help you shed what no longer serves you—physically and energetically.
One time a week is perfect. Overuse can irritate the skin, so treat it like a sacred ritual, not a daily scrub.
🧴 Product Details
12 months from opening. Store them in a cool, dry place away from direct sunlight to keep the magic intact.
One time a week is perfect. Overuse can irritate the skin, so treat it like a sacred ritual, not a daily scrub.
Absolutely. No animal testing. No animal byproducts. Just pure intention.
📦 Orders & Shipping
Orders ship within 2–4 business days. You'll receive tracking info as soon as it's on its way.
Currently, we ship within the U.S., but international shipping is coming soon.
Email us within 12 hours of your order and we’ll do our best to accommodate. Once it ships, we can’t guarantee changes.
♻️ Returns & Exchanges
Due to the nature of our products, we don’t accept returns unless the item arrives damaged. If something isn’t right, we’ll make it right—just reach out.
Email us with your order number and photos of the damage within 5 days of delivery. We’ll handle it with care.
🧿 More About Ayn
Ayn (عين) means “eye” in Arabic—a symbol of inner vision, clarity, and divine protection. But like water, the word carries depth.
It can also mean “fountain” or “spring,” evoking renewal, purity, and the sacred act of return. In classical Arabic, ayn refers to what is most valuable—a precious currency, a source of wealth.
Even the letter itself, ع, is among the deepest sounds in the Arabic language—resonant, powerful, and untranslatable.
At Ayn, we see it as a love letter to softness, to ritual, and to self.
Ayn is where you return to the source. To softness. To self.
Yes. You can mark it as a gift at checkout and add a personalized note. We’ll take care of the rest.
If you align with our mission and aesthetic, we’d love to connect. Email us at info@aynskinhouse.com
